Water Meter Replacement Program


** The Town's water replacement program is currently suspended because of the COVID-19 pandemic. More details are available on the Town's news page. **


The Town of Whitchurch-Stouffville has established a mandatory Water Meter Replacement Program to provide better service to our residents, upgrade our technology and improve our infrastructure. The initial phase of the program will involve installing, replacing and retrofitting water meters and transmitters. Typically, the water meter is found in your basement or crawl space. The transmitter will be installed on the outside of your home.


Installation Process

Installations will be carried out on an area by area basis. As installers move into your area, you will receive a brochure in the mail, which will contain booking information along with details about the program.

When you receive a brochure from Neptune Technology Group Canada you will be asked to schedule an appointment within two weeks.

Meter installation appointments can be made to fit your schedule. The work typically takes 30 – 90 minutes to complete. A transmitter will also be installed on the outside of your home. This will allow the Town to read the water meter from outside of your house and will eliminate the need to gain access to your property to read the meter.




Prior to the Installation

Please ensure the area around the existing water meter is clear and accessible. In addition to clearing this space, please leave ample room for the installer to work. Your existing shut-off valve should be located where the water service comes into your house. Check your main water shut-off valve to make sure it is operable.

The Water Meter Replacement Program will give you better, more timely information on your water usage. Thank you for your help in making this program a success.


Advanced Metering Infrastructure (AMI) Network


The AMI network will consist of antenna collectors installed at strategic positions around Town. The AMI component of the Water Meter Replacement Program will allow water meter readings to be taken remotely without Town staff having to visit your home. Water usage and meter reading could then be queried remotely with results updated as frequently as every 15 minutes. This will allow possible instances of high consumption, large leaks, reverse flow, and other unusual meter and water usage activity to be investigated.


About Neptune Technology Group Canada Co.

Neptune Technology Group Canada Co. is a trusted resource having installed millions of water meters from coast to coast. To learn more about Neptune, visit www.neptunetg.com



** The Town's water replacement program is currently suspended because of the COVID-19 pandemic. More details are available on the Town's news page. **


The Town of Whitchurch-Stouffville has established a mandatory Water Meter Replacement Program to provide better service to our residents, upgrade our technology and improve our infrastructure. The initial phase of the program will involve installing, replacing and retrofitting water meters and transmitters. Typically, the water meter is found in your basement or crawl space. The transmitter will be installed on the outside of your home.


Installation Process

Installations will be carried out on an area by area basis. As installers move into your area, you will receive a brochure in the mail, which will contain booking information along with details about the program.

When you receive a brochure from Neptune Technology Group Canada you will be asked to schedule an appointment within two weeks.

Meter installation appointments can be made to fit your schedule. The work typically takes 30 – 90 minutes to complete. A transmitter will also be installed on the outside of your home. This will allow the Town to read the water meter from outside of your house and will eliminate the need to gain access to your property to read the meter.




Prior to the Installation

Please ensure the area around the existing water meter is clear and accessible. In addition to clearing this space, please leave ample room for the installer to work. Your existing shut-off valve should be located where the water service comes into your house. Check your main water shut-off valve to make sure it is operable.

The Water Meter Replacement Program will give you better, more timely information on your water usage. Thank you for your help in making this program a success.


Advanced Metering Infrastructure (AMI) Network


The AMI network will consist of antenna collectors installed at strategic positions around Town. The AMI component of the Water Meter Replacement Program will allow water meter readings to be taken remotely without Town staff having to visit your home. Water usage and meter reading could then be queried remotely with results updated as frequently as every 15 minutes. This will allow possible instances of high consumption, large leaks, reverse flow, and other unusual meter and water usage activity to be investigated.


About Neptune Technology Group Canada Co.

Neptune Technology Group Canada Co. is a trusted resource having installed millions of water meters from coast to coast. To learn more about Neptune, visit www.neptunetg.com